Demand Analyst - Operations

With a culture rooted in innovation, Glory's team transforms our customers' businesses every day. Our automation solutions empower retailers, restaurants, and financial institutions to save time, reduce costs, and deliver unparalleled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years and a global leader for more than a decade. This reputation is built on our pioneering software and hardware, combined with our dynamic team. Alongside our technology, it's our people who drive our success.

Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

The Demand Analyst – Operations is responsible for optimizing service parts availability, inventory performance, and planning execution through advanced use of forecasting tools, enterprise systems, and data analytics.

This role acts as a critical link between planning systems (Baxter Planning), ERP (JDE), and business stakeholders, ensuring accurate data, effective forecasting, and alignment between supply, demand, and field service operations.

Key responsibilities include managing forecast accuracy, maintaining planning parameters, executing replenishment and repair plans, and driving inventory optimization initiatives. This role also leads cross-functional collaboration with service leadership, finance, and global teams to improve service levels while minimizing excess and obsolete inventory.

Additionally, the analyst develops KPIs, supports data-driven decision making through analytics and Power BI reporting, and represents regional business needs in system enhancements and integrations.