Front Desk Representatives (Rovaniemi)

Important Notice:
To be eligible for any position at Arctic GM, you must already have a valid legal permit to work in the Schengen Area (EU/EEA).
👉 We do not sponsor work permits or assist with visa applications.
👉 Applications without the required legal work status will not be considered.

Join Arctic GM in Rovaniemi, Finland! We are seeking enthusiastic and customer-focused individuals to be part of our office team, helping create unforgettable experiences for our guests. As a key point of contact, you will play an essential role in our commitment to high-quality, small-group, and private tours. Our deep-rooted history in Lapland, with heritage tracing back 20 generations, ensures an authentic and enriching work environment.

• Provide exceptional customer service at the front desk.
• Handle guest inquiries, bookings, and reservations.
• Assist with daily office operations and administrative tasks.
• Manage communication with guests to ensure a smooth and enjoyable experience.
• Work with booking systems to process and manage reservations.

• Legal permit to work in the Schengen Area (we do not sponsor work permits).
• Excellent communication skills and a friendly, professional attitude.
• Previous office or customer service experience is an advantage.
• Fluent in English (additional languages are a plus).
• Ability to work in a fast-paced, seasonal environment.
• Experience with Bokun or other booking systems is preferred.
• Strong ability to work independently and as part of a team.