Senior Program Manager

We are seeking an experienced and highly accomplished Program Manager to lead the operations and technology functions supporting Medical Disability Claims (MDC). This senior leader will be responsible for the overall performance, delivery, continuous improvement, and technology enablement of MDC operations. The ideal candidate brings at least 15 years of leadership experience, a strong record of managing complex operations and technology programs, and direct experience working with the VA on IT projects. This role requires a strategic operator who can translate mission requirements into executable plans, lead cross-functional teams, manage stakeholders and performance, and drive measurable outcomes.

The Program Manager will provide executive-level leadership across people, processes, technology, quality, performance, and delivery. Success in this role requires the ability to operate comfortably at both the strategic and tactical levels, balancing day-to-day operational execution with long-term modernization and technology initiatives.

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  Provide executive leadership and accountability for MDC operations, technology, program delivery, performance, and customer satisfaction, ensuring alignment with contractual and mission objectives.

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  Lead and develop cross-functional teams spanning operations, technology, program management, quality, reporting, and support functions, including workforce planning, staffing strategy, succession planning, and leadership development.

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  Own program execution across scope, schedule, budget, staffing, performance, risks, dependencies, and delivery; identify and implement corrective actions and mitigation strategies as needed.

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  Serve as a senior point of contact for VA stakeholders, leveraging knowledge of VA mission priorities, IT governance, acquisition environments, and federal program requirements to build trusted relationships across government, contractor, technical, and operational organizations.

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  Lead VA IT and modernization initiatives supporting MDC, including systems integration, process automation, data and reporting capabilities, cybersecurity coordination, and technology-enabled operational improvements.

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  Translate business and operational requirements into technology roadmaps, project plans, priorities, and measurable outcomes, partnering with technical leadership to ensure systems, applications, infrastructure, data, and integrations support current and future program needs.

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  Establish and monitor KPIs, service-level objectives, quality measures, productivity targets, and program health indicators; use performance data to identify risks, bottlenecks, and opportunities for continuous improvement.

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  Direct program governance, executive reporting, stakeholder communications, organizational change, and vendor/subcontractor performance while ensuring compliance with federal requirements, contractual obligations, security and privacy requirements, and organizational policies.

• • Advanced degree in Business Administration, Information Technology, Computer Science, Engineering, Public Administration, or a related field.

  • Experience supporting VBA, VHA, or other VA mission areas, including work with VA enterprise applications, platforms, data environments, interoperability, or digital transformation initiatives.

  • Experience with Agile, Scrum, DevSecOps, ITIL, or other structured technology delivery and service management methodologies.

  • Experience with federal contract management, performance-based requirements, and government program governance.

  • Relevant program or project management certification such as PMP, PgMP, SAFe, or equivalent.

  • Experience leading large-scale organizational change, process reengineering, and technology-enabled transformation.

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) Retirement Plan with matching
• Paid Time Off
• Paid Federal Holidays
SteerBridge is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.