Sr.Manager, SRE (SRE, SLI/ SLO, monitoring, automation)

The Manager, SRE will lead reliability and automation efforts for a focused set of Vertafore products or platforms (e.g., AMS360 & Sagitta OR CI/CD platform services). This role ensures operational excellence through SLIs/SLOs, monitoring, and automation, while managing a team of engineers.

• →Product Reliability
  • →Own SLIs/SLOs and monitoring for assigned products or platforms.
  • →Implement observability tools and dashboards for proactive performance management.
• →CI/CD & Automation
  • →Manage build/release pipelines and provisioning automation for assigned scope.
  • →Reduce operational toil through scripting and automation-first practices.
• →Incident Response
  • →Lead on-call rotations; ensure timely resolution and root cause analysis.
• →Collaboration
  • →Work with Directors and VP, SRE to align reliability initiatives with organizational goals.
  • →Partner with Cloud Ops for infrastructure readiness and patching coordination.
• →Team Development
  • →Mentor engineers; foster a culture of reliability and continuous improvement.

• 12+ years in SRE or DevOps roles
• Hands-on experience with CI/CD tools (GitLab, Jenkins, OctopusDeploy).
• Strong AWS and Infrastructure-as-Code skills.
• Excellent incident management and communication skills.