2mo ago

Security Shift Supervisor

OperationsShift Supervisor

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Quick Summary

Key Responsibilities

Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.

Requirements Summary

One (1) to Three (3) years of security experience (gaming security preferred). Must be able to complete and maintain the background check and licensing process, required by the Delaware Lottery.

Technical Tools

OperationsShift Supervisor

JOB RESPONSIBILITIES:

Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships
Responsible for overseeing all security operations in assigned area.
Reviews and approves all reports submitted by uniformed officers and investigative reports.
Responsible for the direct supervision, evaluation, and training of Officers.
Supervises and conducts investigations as requested.
Knowledge of Local, State, and Federal Safety Regulations.
Responsible for knowledge of and adherence to Company and Departmental Policies and Procedures.
Ability to resolve guest/team member complaints and concerns with professionalism and efficient follow-up.
Acts with utmost discretion and maintains confidentiality in handling all documentation and information, including team member files and guest information/reports.
Recommends and documents coaching and discipline of staff on appropriate paperwork.
Responsible for monitoring departmental payroll and attendance during assigned shift.
Establishes and maintains an excellent working relationship with all related departments.
Knowledge of fire and safety equipment to assist Fire Command staff in emergencies.
Maintains professionalism at all times when working with other team members and/or guests.
Monitor guest behavior during assigned shift, seek the necessary actions for unruly guests.
Communicate (both written and verbal) with and promote positive team member and guest relations.
Perform all other duties as assigned.

JOB REQUIREMENTS:

One (1) to Three (3) years of security experience (gaming security preferred).
Must be able to complete and maintain the background check and licensing process, required by the Delaware Lottery.
Must have a valid driver’s license.
Knowledge of computer software including Microsoft Word and Excel.
Ability to work independently with minimal supervision.
Act with discretion and maintain confidentiality in handling sensitive information.
Maintain established company and departmental uniform, appearance, and hygiene standards at all times.
Must be able to walk and stand for at least a full eight (8)-hour shift.
Must be able to lift, push, and pull up to 50 lbs in weight throughout the shift
Ability to bend, reach, pull, push, kneel, squat, and grasp as needed
Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
Must be able to speak, read, write, and understand English at a level sufficient to effectively communicate with guests, team members, emergency responders, and law enforcement personnel as required by the position.
Station assignments covering large areas with long walking distances. Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and variation in climate control.
Ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.
Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management.