Operations Manager - Payments

As an Operations Manager focused on Card Payments and Bank Transfers, you will be instrumental in ensuring reliable, end-to-end payment execution for our customers. You’ll be responsible for investigating issues, resolving payment errors, and keeping everything running like clockwork for our customers. If you’re a problem solver, detail-oriented and passionate about optimising processes in a fast-paced environment, this role will be an amazing opportunity to learn and grow.

• →Investigate and resolve card payment and bank transfer issues - including declines, failures, blocks, suspicious activity, and partner-raised RFIs
• →Act as the first point of contact for internal teams (Customer Experience, Success, Tech) seeking help on payment related queries
• →Handle customer disputes related to unauthorised or incorrect transactions, investigating the root cause and coordinating with internal teams or partners for resolution
• →Collaborate with our partners to identify and resolve payments-related issues, working closely with internal teams to ensure timely resolution
• →Troubleshoot complex cross-border and card payment issues, independently solving problems while knowing when to escalate matters
• →Document transaction-related knowledge gained from handling issues, contributing to continuous improvement

• 5+ Years of Experience in FinTech, Payments, or Banking Operations, preferably in a startup environment or from a Big Four consulting firm.
• Strong understanding of cross-border or bank transfers or card payments concepts.
• Experience in B2B SaaS is a plus.
• Owner mentality and hands-on approach, demonstrating a willingness to cover various tasks.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritise, and manage time effectively
• Proven ability to work independently and make decisions autonomously

• Contribute to building the Middle East’s most beloved fintech brand from the ground up
• Benefit from a role with significant ownership and accountability
• Thrive in a flexible hybrid culture with ample work-life balance
• Participate in exciting offsite events
• Competitive salary and equity
• Enjoy additional perks like travel allowances, gym memberships, and more