1mo ago

IT Support Team Lead / Senior Systems Administrator

United States·Scott AFBsenior

Systems AdministratorInfrastructure & Cloud

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Key Responsibilities

Lead and coordinate daily support activities across application support, end-user support, workflow processing, and mission support.

Requirements Summary

C3EL is seeking an IT Support Team Lead / Senior Systems Administrator to support our mission at Scott Air Force Base in Illinois.

Technical Tools

Systems AdministratorInfrastructure & Cloud

~1 min read

→Lead and coordinate daily support activities across application support, end-user support, workflow processing, and mission support.
→Provide senior-level troubleshooting and user/account support for DOD business applications and coordinate with Government application administrators and higher-tier system administrators.
→Oversee incident documentation, escalation, follow-up, and closure through the designated trouble-ticket system.
→Coordinate workload and personnel coverage to maintain continuity during planned/unplanned absences and periods of elevated demand.
→Ensure weekly reporting, operational metrics, SOPs, knowledge bases, diagrams, and other required documentation are accurate and timely.
→Serve as a technical SME during recurring and ad-hoc meetings and coordinate with DISA directorates, field sites, and escalation teams.
→Support application transitions, account migrations, workstation moves, and configuration changes as required.
→Assist C3EL management with staffing, quality control, deliverable tracking, and transition activities.

~1 min read

U.S. Citizenship.
Demonstrated experience leading or coordinating DoD/federal IT support operations while remaining technically hands-on.
Experience with incident/ticket management, user support, application/account administration, escalation, SOPs, and knowledge management.
Ability to communicate effectively with Government users, technical administrators, and management stakeholders.
Ability to meet applicable DISA personnel security and network-access requirements.

Experience supporting DoD contracting, financial, document-management, identity/access, or comparable enterprise business applications.
Experience with SPS/PD2, ECWM, COPS, FABS, EDMS, CSS, FPDS, IBM mainframe environments, or E-ICAM.
Previous DISA or other DoD enterprise support experience.
IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.