Sr. Program Manager (Operation management - TW CX Audit)

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Our team - TW CX Audit team is a core operational organization responsible for auditing and managing the quality and regulatory compliance of all product pages and advertising content on the e-commerce platform. Through standardized operating procedures (SOPs) and meticulous information review, we are dedicated to eliminating any erroneous information that could impact the shopping experience. In a rapidly growing environment, we leverage data analysis and process innovation to maximize operational efficiency, while working in close collaboration with diverse cross-functional teams to continuously raise listing quality standards, creating a safe, high-quality, and trusted online shopping environment for millions of Taiwanese consumers.

As the Manager of this team, you will oversee end-to-end product page and ad content moderation operations and lead a large-scale operations team, devising and executing strategies to drive SOP compliance and review accuracy. We are seeking a business leader who can solve operational bottlenecks through data-driven insights and continuously drive process improvements through proactive collaboration with relevant stakeholder teams.

• 7+ years of professional experience in e-commerce marketplace, manufacturing, data analytics, AI/IT operations, or customer service background.
• Fluent in English and Traditional Mandarin (both written and verbal).
• Highly analytical, detail-oriented, with strong business acumen and the ability to thrive in a fast-paced, growing environment.
• Strong ability to gather, analyze, and organize large datasets to generate actionable insights, define audit scopes/defect criteria, and establish efficient operational guidelines and governance frameworks.

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/