Practice Operations Administrator

Dental Insurance: EXECUTIVE DENTAL FRONT OFFICE Employment Type: Full-Time | Direct Hire Compensation: up to $45.00 Schedule Monday: 9:00 AM – 6:00 PM Tuesday – Friday: 8:00 AM – 5:00 PM Position Summary The Dental Insurance Biller / Patient Care Coordinator is responsible for managing insurance claims, accounts receivable, payment posting, insurance follow-up, and assisting patients with scheduling, answering incoming calls, and coordinating appointments. This position requires excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced dental environment. Primary Responsibilities Insurance & Billing Submit electronic dental insurance claims Review claims for accuracy prior to submission Post insurance payments and EOBs Monitor and manage insurance aging reports Follow up with insurance companies regarding outstanding claims Appeal denied or underpaid claims Correct and resubmit claims as needed Maintain accurate patient financial records Review accounts receivable and assist with collections Document insurance communications thoroughly Assist with insurance benefit verification when needed Front Office & Patient Care Answer incoming multi-line phone calls professionally Schedule and confirm patient appointments Assist patients with treatment scheduling Provide outstanding customer service to every patient Coordinate daily schedule to maximize productivity Respond to patient questions regarding appointments and financial information Maintain accurate patient records Support the clinical team with administrative tasks as needed Ensure HIPAA compliance and confidentiality Present Treatment Plans and Close at high rate Practice Highlights Established private practice with over 15 years of serving the community Team-oriented, detail-oriented culture 2 Doctors 1 Hygienist 5 Operatories Approximately 6 team members PPO & Fee-for-Service practice Comprehensive dentistry including: Cosmetic Dentistry Crown & Bridge Implant Dentistry Root Canal Therapy Invisalign Extractions Dentures Restorative Dentistry Supervisory Responsibility This position has day-to-day supervisory authority related to workflow, scheduling, patient flow, assigned responsibilities, and established office procedures. The Practice Operations Administrator works directly under the Practice Operations Manager and escalates significant performance or employee concerns when appropriate. The practice has dedicated HR support, so this position does not manage payroll, benefits, personnel files, formal HR investigations, or other traditional HR functions. What We're Looking For We are looking for someone who takes initiative, communicates confidently, follows through, and helps solve problems rather than simply identifying them. The right candidate will be a strong operational partner who can help leadership maintain an organized, accountable, productive, and patient-focused dental practice. Requirements Dental office management, senior front-office, or practice administration experience Treatment coordination experience Strong knowledge of dental scheduling and patient flow Practice Operations Administrator - Job Description Strong working knowledge of dental billing and PPO dental insurance, including claims, EOBs, preauthorizations, insurance estimates, frequency limitations, downgrades, and patient financial responsibilities Experience with insurance verification, claim follow-up, denials, outstanding insurance balances,and coordination with billing teams Understanding of production, collections, and case acceptance Strong communication, organization, and problem-solving skills Comfortable providing direction and holding team members accountable Able to manage multiple priorities independently Open Dental experience strongly preferred Preferred Experience with Open Dental Experience using Weave Knowledge of Fee-for-Service (UCR) practices Experience presenting financial information to patients Benefits Holiday Pay Performance Bonus Structure 401(k) Paid Sick Time Supportive Team Environment