Home Care Operations Manager

This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census. Bilingual preferred but not required.

Ideal Candidates for this role will have these traits:

• Tech savvy
• Great communication
• Multitasking
• Works well under pressure
• Has leadership experience
• Performance driven
• Experienced with Microsoft Office
• Customer service
• Fast paced

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements
• Assists in census and revenue growth by executing effective service delivery of care plans
• Helps recruitment, orientation, training and retention of branch and office support staff
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately
• Facilitates team meetings as needed
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events
• Develops and executes processes to ensure clients are receiving services as authorized
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director
• Troubleshoots and resolve customers' concerns and grievances
• Processes payroll and billing as needed

• Bachelor's Degree preferred
• 3 -5 years' experience in health care; some experience in home care, home health, or private duty is preferred
• 2+ years of supervisory/management experience
• Demonstrated ability to drive census/revenue growth and develop business
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually
• Computer proficiency -- MS Office and HRIS
• Organizational skills and ability to meet deadlines in a fast paced environment
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch's service area

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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