Retail Shift Supervisor Jacksonville International Airport.

POSITION REQUIREMENTS:
• Demonstrated selling experience in a fast paced, service-oriented retail setting; excellent
understanding of the company standards, processes policies and practices
• Demonstrated ability to train, coach and mentor a team of sales associates on customer service and
standards, processes policies and practices
• Demonstrated ability to provide supervisory guidance to a team and instill trust
• Supervisory work; significant interpersonal relationship skills
• Must be able to perform a 45- hour minimal weekly work schedule
DUTIES AND RESPONSIBILITIES:
• Put the customer first at all times (internal and external)
• Be a best in first class service role model and champion by providing on the job training & guidance to
sales associates consistent with company practices, including recognition of FCS monthly recognition
for above and beyond service
• Foster and role model an excellent employee experience where quality & engagement are promoted
through the store
• Create and maintain good working relationships with fellow associates
• Ensure consistency of store associates' performance and deliverables through application of timely
coaching & performance management practices (including appropriate progressive discipline where
applicable), in consultation with the AM where appropriate. Be able to resolve complex customer
service issues and escalate as required
• Maintain store appearance with respect to merchandising, housekeeping and maintenance standards
consistent with visual merchandising guidelines
• Where required, be efficient and accurate with receiving, merchandising initiatives, product returns,
POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates,
management and LP as applicable in a timely manner
• Where required, completion of store schedules and store payroll processes
• Follow company policies and procedures and maintain a safe working environment
• Key Holder (open and close store), where required
EDUCATION, EXPERIENCE, CERTIFICATIONS:
• High school diploma or equivalency required
• Minimum one year of retail or customer service experience preferred
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English
language

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