23mo ago

Customer Support Executive - Taiwan Market

Malaysia·Kuala SelangorRegularmid

OtherCustomer Support Executive

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Quick Summary

Overview

Job Descriptions: Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements,

Technical Tools

OtherCustomer Support Executive

Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
Processing of consumables and supplies orders for customers.
Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct.
Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies.

Requirements

~1 min read

Degree in any discipline. Fresh graduate is encouraged to apply.
At least one (1) year working experience in contact centre or customer support related field.
Good command of spoken and written English and Mandarin.
Proficient in relevant computer applications like MS Office.
Demonstrate excellent communication and problem-solving skills.
Highly motivated and result-oriented team player with good interpersonal skills.
Able to work independently and as a team.
Have pleasant disposition and attitude.
Ability to handle stressful situation appropriately.
Able to work on public holidays.