Samsung Quality Engineer II - Korean Bilingual Preferred

Overview:

·    Monitor and analyze product quality signals, customer feedback, and market data to identify emerging issues, trends, and risks

·    Manage quality activities throughout post-launch product stages, including readiness reviews, early warning activities, and ongoing market monitoring

·    Coordinate with customers and internal stakeholders to understand quality concerns, requirements, priorities, and expected timelines

·    Lead initial issue triage, assess potential impact, and determine appropriate investigation, escalation, and follow-up actions

·    Coordinate product analysis and root-cause investigation with HQ, engineering, service, product, and other relevant teams

·    Manage quality-related escalations and drive corrective actions through resolution, validation, and closure

·    Track product quality performance and maintain accurate records of issue status, analysis results, decisions, risks, and corrective actions

·    Prepare and present quality reports, executive summaries, and status updates for management, customers, and key stakeholders

·    Identify and implement improvements to quality monitoring, issue management, escalation, reporting, and closure processes

·    Provide guidance to junior team members and support consistent execution of team processes and quality standards

Education and Experience

·    Bachelor’s degree in engineering, technology, data analytics, business, or a related field, or equivalent relevant experience

·    Three to five or more years of relevant experience in quality engineering, product quality, consumer electronics, telecommunications, or a related field

·    Demonstrated experience with data analysis, issue investigation, root-cause analysis, corrective action tracking, and cross-functional coordination

·    Experience supporting external customers or customer-facing quality activities is preferred

Core Competencies

·    Strong analytical judgment with the ability to interpret multiple quality signals and prioritize risk

·    Clear written and verbal communication, including concise management-level reporting

·    Ability to lead cross-functional follow-up without direct authority and manage multiple priorities independently

·    Proficiency with Microsoft Excel, PowerPoint, and data visualization or reporting tools

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.