Senior CRM & Retention Executive

Hello, we’re SURI. We're on a mission to radically transform oral care with beautiful everyday essentials designed for life. Championing high performance and future-focussed design, our award-winning sonic toothbrush transforms an uninspiring chore into an enjoyable daily ritual.

• →Solid experience in CRM, email marketing, or retention within a fast-moving DTC or eCommerce brand

• →Strong hands-on experience with Klaviyo, comfortable building and optimizing flows, segments, and campaigns.
• →A track record of running structured A/B tests and using data to drive measurable improvements in conversion and revenue
• →Experience with subscription or consumable/replenishment products is a strong plus
• →Strong creative instincts — you know what makes a great email or on-site experience, and can brief and review creative work to a high standard
• →Comfortable managing freelance or offshore resource, with the ability to give clear direction and maintain quality
• →Highly organised, numerate, and reporting-literate — able to compile and interpret performance data independently
• →A proactive builder who thrives with ownership, moves quickly, and is comfortable in a fast-paced, sometimes ambiguous environment