Project Manager - SaaS Colombia/México

We weren't built to follow, we were built to lead.
SAMY is the global powerhouse redefining brand communication for a social-first world—helping brands stay relevant, shape culture, and build real connections at the speed the world moves. Since 2013, we've grown from a bold idea into a global force: 1,200+ experts, 17+ offices, 55 markets, 22+ countries. We launch 40+ campaigns a week, create one piece of content every minute, and generate +$500K in revenue every day.

We are Path Finders: curious, ambitious, and never afraid to challenge what's next.
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As Project Manager SaaS Implementation, reporting to the Global Implementation Director, you will lead the end-to-end delivery of complex Sprinklr implementation projects for US enterprise clients, coordinating cross-functional teams and client stakeholders, acting as the primary client liaison, and serving as the operational backbone of the practice to ensure on-time, high-quality delivery that maximizes client value and satisfaction.

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  Manage end-to-end delivery of Sprinklr implementation projects, creating and executing detailed project plans aligned with client business objectives.

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  Coordinate cross-functional teams, including technical consultants, solution architects, implementation managers, and client stakeholders.

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  Serve as primary client liaison, leading steering committees and executive briefings, and communicating project status, risks, and mitigation strategies.

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  Monitor project health metrics, proactively addressing risks and timeline challenges, and ensure a seamless handover to client success teams.

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  Contribute to project management frameworks, best practices, and quality standards for the US implementation practice, sharing lessons learned to improve delivery efficiency.

• Proven experience managing enterprise SaaS implementation projects end to end, with solid understanding of technical delivery processes (Sprinklr or similar CXM/social platforms is a plus).

• Ability to translate technical requirements into clear project plans, timelines, and risk mitigation strategies.

• Strong experience coordinating cross-functional teams and managing client and executive stakeholders.

• Excellent communication skills with both technical teams and executive audiences, including advanced/fluent English to work with US clients.

• Availability to travel up to 15% for kickoffs, milestone reviews, and go-live support.