Store Manager VIC

We are seeking an experienced and passionate Store Manager to lead our flagship South Yarra store, driving sales performance, delivering an exceptional customer experience, developing a high-performing team, and ensuring operational excellence. 

This is a unique opportunity to take ownership of a flagship store that showcases the very best of the Samsonite brand while leading a high-performing team and driving commercial success.

As the Store Manager, you will be responsible for the overall performance and day-to-day operation of the store, ensuring exceptional customer experiences while achieving sales and profitability targets.

Reporting to the Area Manager, you will:

• Lead and inspire a high-performing retail team to achieve sales and customer service goals.
• Drive commercial performance through effective leadership, coaching and sales strategies.
• Manage all aspects of store operations including inventory, visual merchandising, store presentation, rostering and payroll.
• Deliver an exceptional customer experience and resolve customer concerns professionally and efficiently.
• Recruit, onboard, coach and develop team members to maximise performance and engagement.
• Manage labour costs, store budgets and key performance indicators.
• Ensure compliance with workplace health and safety requirements, company policies and legislative obligations.
• Protect company assets through effective stock management, loss prevention and cash control processes.
• Partner with support office teams to execute marketing campaigns, merchandising initiatives and business improvement projects.
• Build strong relationships with landlords, vendors and key stakeholders.

To be successful in this role, you will have:

• Previous experience as a Store Manager within a high-volume retail environment.
• Demonstrated ability to lead, coach and develop successful retail teams.
• Strong commercial acumen and experience managing sales targets, labour budgets and operational KPIs.
• A customer-first mindset with a passion for delivering exceptional service.
• Excellent communication and stakeholder management skills.
• Strong organisational and problem-solving abilities.
• Experience in inventory management, visual merchandising and operational compliance.
• A hands-on leadership style with the ability to create a positive and accountable team culture.