Process Manager-BPM-HO & SUPPORT-Business Process Management Group

Role : RCU Process Manager

Grade : M4/M5

Location: Pune, MH

Job Description

• Process Support Visits to Branches for Process Adherence
• Surprise Vigilance Visits to Branches and doing a random check of critical items of branch banking processes
• Conducting SPARC – Sales Audits of Sales Teams
• Pre and Post Account opening sampling of data for RCU
• Manage Team & Agencies to drive field level Initiatives, activities & Investigations
• Follow ups on the Unusual Events to ensure timely closure
• Support for counterfeit note reporting to authorities
• Ensure Fraud benchmarks are achieved with a view to minimize fraud numbers and plug in controls for product/ process lapses identified through proactive & hind-sighting measures.
• Understanding emerging fraud patterns from a strategic perspective and thereby guide the teams to develop effective controls, systems & processes.
• Liaison with legal & other govt. enforcement agencies

 The measurable will be –

• Branch Audit Ratings
• Effectiveness of control in the branches in terms of tracking control items
• Critical findings in the vigilance visits
• Number of Unusual Events coming out of the branches and their closures

Number of STRs coming out of th