Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. Daily activities also involve utilizing standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with various stakeholders to understand needs and implement effective solutions is a key part of the daily workflow.

The ideal candidate should have strong hands-on experience in ServiceNow Custom Apps / App Engine, with the ability to design and deliver custom applications, workflows, integrations, data models, and user experiences tailored to business needs.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and translate them into technical configurations.
- Monitor system performance and troubleshoot issues to maintain optimal application functionality.
- Document configuration changes and maintain knowledge repositories to support team learning and continuity.
- Assist junior team members by providing guidance and sharing best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow.
- Experience in configuring and customizing ServiceNow modules to meet business needs.
- Strong understanding of APIs and integration techniques within ServiceNow environments.
- Familiarity with low-code development platforms and their application in SaaS solutions.
- Ability to manage application releases and perform system upgrades with minimal disruption.
- Knowledge of troubleshooting and maintaining system stability in cloud-based applications.

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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