Teen Services Professional

• Effectively demonstrates characteristics of being enthusiastic, outgoing, and strongly customer-service oriented, including the application of the Richland Library’s customer engagement standards.

• Greets customers & successfully ascertains individualized needs and/or requirements for each customer.

• Engages, encourages, and assists diverse customers in all areas of the Library in a welcoming, professional, and respectful manner.

• Builds programs and services to meet the needs and interests of teens.

• Creates new program formats and activities reflecting teen issues, concerns and trends.

• Supports projects and initiatives that strengthen and expand teen services.

• Works closely with Teen Services Committee to advance a cohesive approach to services.

• Coordinates with Youth Collections Librarian to market the Library’s Children’s and Teen collections and connect with programs.

• May Prepare, research and support teen content on the Library’s website in collaboration with the Marketing and Digital Strategy Department.

• Develops and supports technology and gaming programs for teens.

• Coordinates with branch manager and staff to encourage and support useful and attractive library space for teens.

• Knowledge of mission of public library systems and related services and the ability to learn principles and practices of library operations.

• Performs professional-level Library duties including answering reference and technology questions, responding to customer requests, completing complex processes correctly, and interpreting Library policies and procedures to customer and other staff members.

• Supports the department / location manager with the hiring, training, and supervision of staff and volunteers including but not limited to, assigning and communicating daily activities and priorities, guiding the work of staff and volunteers, communicating important location, system, and organizational information and updates, and coordinating training.

• Answers directional and informational questions about the Library including its services, materials, programs and initiatives.

• Assists customers and colleagues with addressing and resolving problems.

• Responds to and resolves problematic customer situations and events; enforces the Richland Library Code of Conduct and follows established guidelines.

• Performs various tasks related to collection maintenance, including but not limited to assisting with weeding of materials, creating engaging displays, and shelving materials.

• May participate in a variety of other professional-level activities including but not limited to outreach efforts, collection development, volunteer supervision, and assisting with administrative activities.

• Performs start up or closing tasks for specific shifts.

• Gathers, organizes, and prepares statistics.

• Uses technology for a variety of tasks including communication, scheduling, creating reports and tracking data; monitors automated functions and equipment; escalates issues to appropriate staff, as needed; maintains current knowledge of developments in the Library technologies.

• Ensures that Library interior appears clean, tidy, attractive, and inviting to customers including managing and merchandising library collections.

• Serves as liaison to various committees within the library system; coordinates special projects, meetings, and events as assigned.

• Observes, identifies, and recommends operational changes throughout the library system as appropriate.

• May assist with preparation and review of budget requests.

• May coach, mentor, and guide staff or volunteers to achieve improved levels of excellence.

• Follows organizational, County, and public health and safety guidelines and protocols; performs job functions in a safe manner and reports all safety hazards per established policies and procedures.

• May be required to work nights and weekends based on organizational responsibilities and job requirements.

• May manage operations during absence of higher-level staff.

Bachelor’s degree in related discipline; supplemented by some previous directly related experience; or an equivalent combination of education, certification, training, and/or experience.

South Carolina driver’s license with safe driving record.

American Library Association (ALA) accredited Master of Library and Information Science (MLIS)

Richland Library is a vibrant, contemporary organization that provides resources and information that advance the Midlands. Offering state-of-the-art technology, a great variety of literary and cultural programs and 12 bustling facilities located throughout the county, Richland Library offers a truly customized, modern library experience for residents and visitors alike. 

The Richland Library is an award-winning, forward-thinking public library system because of our exceptional, diverse staff, who are passionate about serving our community. Be a part of our team and help us to continue to fulfill our mission to help our customers learn, create and share.

We are guided by our shared Vision: “to enhance the quality of life for our entire community”; and by strategic objectives including advancing our community, having an engaged staff who make a significant positive difference, and enhancing the experience and outcomes of customers who interact with Richland Library.

We are an equal opportunity employer; we consider all qualified candidates without regards to race, color, sex (to include pregnancy, childbirth, and all related medical conditions), religion or belief, gender identity, sexual orientation, national origin, age, genetic information, disability, military or veteran status, marital status, or any basis prohibited by federal, state or local law. The Library also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities. Please indicate if you need assistance completing any forms or to otherwise participate in the application process.