Groups & Reservations Coordinator

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual.  Join us as a Groups and Reservations Coordinator in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. 

• Handle all incoming calls into the hotel and redirect to each department as appropriate 
• Analyse and update all traveller requests that are tailored to their requirements 
• Responsible for handling all hotel outlet reservations or traveller orders 
• Assist and coordinate traveller bookings, engaging with them and exceeding their expectations 
• Build and strengthen relationships with existing and new travellers to enable future bookings 
• Liase with other departments to deliver service excellence with each traveller experience 
• Complete reservation administration tasks and offer general support to the team 

• Strong communication skills written and verbal 
• Relevant experience in a similar role 
• Working rights in Australia 
• Enthusiastic to escalate your career 
• Self-motivated, driven and energized in a fast paced environment 
• Armed with smart solutions and a can-do attitude