Hospitality & Property Operations Coordinator (VA) - 21600

Guest Communications · Marketing & Content · Rental Coordination

• Location: Fully remote.
• Employment type: Full-time preferred. Open to a part-time ramp (for example 20 hours per week for the first 3 months) converting to full-time.
• Schedule: Substantial overlap with North American business hours (Eastern Time preferred). Guest-facing responsiveness is required.
• Reports to: Company leadership.

• Manage inbound and outbound guest messaging across booking channels, responding promptly to inquiries and booking requests while protecting rating standards.
• Coordinate reservations, confirmations, and check-in and check-out logistics, and manage calendars and availability across channels to prevent double-bookings.
• Support group bookings and events, including detail-gathering and coordination.
• Assemble simple, on-brand social posts from the existing photo and video library, schedule and publish them on a consistent cadence, and track what performs.
• Support the longer-stay rental arm end to end: outbound calls to prospects, leads, and partners, listing coordination, and follow-up with tenants and owners.
• Provide calendar, inbox, and document support across the businesses.
• Use AI tools daily to draft, summarize, and speed up routine work, and help document repeatable workflows.

• 2+ years in a remote coordinator, virtual assistant, guest services, hospitality operations, or property management role.
• Excellent written and spoken English, because this role messages guests and makes calls daily.
• Hands-on experience with a hospitality or reservation platform and online travel channels (Airbnb, Booking.com, Expedia).
• Comfortable and confident making outbound phone calls.
• Social media management experience (Instagram, Facebook), including scheduling and basic content assembly.
• Demonstrated, practical AI proficiency in day-to-day work. This is a non-negotiable.
• Self-directed and proactive, comfortable operating in a fast-moving, founder-led environment.
• Reliable computer, headset, and internet, with the ability to overlap North American business hours.

• Direct experience with CloudBeds.
• Bilingual English and Spanish.
• Short-term, vacation, or midterm rental operations experience.
• Content creation and editing skills (Canva, CapCut, or similar).
• Experience supporting events such as weddings or corporate retreats.
• Experience coordinating across multiple properties or brands.

• Highly organized and proactive: you think a step ahead instead of waiting for instructions.
• Warm and professional in every guest interaction, and protective of the brand’s reputation.
• Comfortable wearing multiple hats across hospitality, marketing, and rentals.
• Fluent with AI tools and eager to use them to work smarter.
• At home with autonomy and ambiguity: you build structure where none exists yet.