~1mo ago

Senior Site Reliability Engineer

Atlanta Support Centersenior

EngineeringDevops Engineer

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Quick Summary

Overview

Inspire Brands is hiring two Senior Site Reliability Engineers to help build and scale reliable, resilient, and observable systems supporting high-traffic, customer-facing digital platforms.

Technical Tools

EngineeringDevops Engineer

Inspire Brands is hiring two Senior Site Reliability Engineers to help build and scale reliable, resilient, and observable systems supporting high-traffic, customer-facing digital platforms. These role blends software engineering, systems thinking, and operational excellence to reduce toil, prevent incidents, and improve system reliability at scale.

The ideal candidate has hands-on experience applying and implementing SRE principles — not just supporting production systems, but engineering reliability into them.

Responsibilities

~1 min read

Define and manage SLIs, SLOs, and Error Budgets for critical services
Drive production readiness reviews and reliability requirements into architecture and design
Perform capacity planning, failure mode analysis, and dependency risk assessments
Identify systemic reliability risks and drive remediation before they cause customer impact

Design monitoring, alerting, logging, and tracing solutions using modern observability tooling
Improve signal-to-noise ratio and reduce alert fatigue
Build dashboards and telemetry that reflect true service health, not just infrastructure metrics

Lead technical response for high-severity incidents
Drive blameless postmortems and root cause analysis focused on systemic fixes
Continuously improve detection, response, and recovery processes
Participate in an on-call rotation

Identify and eliminate manual, repetitive operational work through automation
Build self-healing systems, tooling, and scripts to reduce human intervention
Improve CI/CD pipelines and deployment safety (canary, rollback, blue-green)
Support Infrastructure as Code (Terraform, Bicep, or similar)

Conduct load testing, performance benchmarking, and bottleneck analysis
Partner with engineering to design systems for horizontal scalability and fault tolerance

Partner with engineering teams to implement resiliency patterns (circuit breakers, retries, graceful degradation, rate limiting)
Mentor engineers on SRE best practices
Promote a culture of engineering-driven reliability over reactive operations

Requirements

~1 min read

5+ years experience in Site Reliability Engineering, Software Engineering, or Platform Engineering
2+ years experience with Kubernetes and containerized workloads
4-year degree in Computer Science or related field

Experience with chaos engineering or resiliency testing
Experience with high-volume, high-availability transactional systems
Experience with AI-assisted observability or operational automation
Experience making meaningful contributions to internal SRE tooling, frameworks, or platforms

Strong programming/scripting skills (Python, Go, Java, or Node.js)
Demonstrated experience defining and operating against SLOs/Error Budgets
Strong skills in leading incident response and root cause analysis for production systems
Solid understanding of distributed systems and microservices architecture
Deep knowledge and expertise in at least one major cloud platform (Azure, AWS, or GCP)
Expertise with observability platforms and monitoring strategy

This position is based in our Atlanta Support Center, with an expected on-site presence of 80%.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.