Process Engineer

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

• →Lead cross-functional transformation initiatives that align with the organization's strategic objectives.
• →Define transformation roadmaps and KPIs. Work with senior leadership to identify and prioritize transformation opportunities.
• →Work closely with BU COOs and other functions to optimize business processes for efficiency and customer experience.
• →Monitor and report on the progress of initiatives, ensuring alignment with timelines, budgets, and business goals.
• →Drive cultural and operational change to foster continuous improvement and innovation.
• →Maintain a process database and visibility over key processes. Maintain a framework for interdepartmental SLAs & processes.
• →Track transformation benefits and ensure that the business case is achieved.

• →Engage with executive and operational stakeholders to ensure alignment on transformation priorities.
• →Establish governance structures to support program execution and risk monitoring.
• →Provide regular updates to executive leadership and relevant committees.

• BU COO's
• Risk, Compliance, and Legal Departments
• IT and Operations Teams
• Internal and External Auditors
• Third-party vendors and business partners

• Bachelor’s degree in Business Administration, Business Management, Operations Management, Risk Management, Industrial Engineering, Finance, Information Systems or a related field.
• At least 7 years of relevant experience in business transformation, operations management, programme management, process improvement or strategy execution.  At least 3 years’ experience managing cross-functional projects, programmes or teams.
• Proven track record of delivering complex, cross-functional transformation initiatives with measurable business benefits.
• Experience in process optimisation, operating model improvements, operational efficiency, risk & control management and customer experience enhancements
• Proficiency in process design, process mapping and performance reporting solutions.

• A postgraduate qualification in Business Administration, Strategic Management, Operations Management or a related discipline.
• Professional certification in Lean Six Sigma, change management, project management or an equivalent discipline.
• Experience in the financial services industry, preferably in a regulated environment.

The Old Mutual Story!