Home Services, HVAC Operations Manager

We are looking for an experienced HVAC Service & Sales Manager to lead and grow our HVAC service and sales operations throughout the Greater Elkhart area and surrounding communities. This is an opportunity for a results-driven leader who excels at developing high-performing teams, improving operational efficiency, and delivering an outstanding customer experience.

While HVAC industry experience is preferred, we are open to leaders from home services and other field-based industries who have a proven track record of leading teams, driving sales performance, and improving operational results.

• →Lead, coach, and develop a team of service technicians and comfort advisors
• →Drive service, maintenance, and replacement sales performance across the operation
• →Monitor and improve key performance indicators including revenue, conversion rates, average ticket, membership growth, and customer satisfaction
• →Conduct ride-alongs, field training, and ongoing coaching to support employee development
• →Partner with dispatch and operations teams to maximize scheduling efficiency and team productivity
• →Manage customer escalations and ensure exceptional service recovery when needed
• →Perform job site visits and quality assurance inspections
• →Support recruiting, onboarding, and retention efforts for service team members
• →Ensure compliance with safety standards, company policies, and operational best practices
• →Collaborate with leadership to develop and execute growth strategies

• 3+ years of leadership experience managing service, sales, operations, or field-based teams
• Proven ability to drive team performance, accountability, and revenue growth
• Strong coaching and employee development skills
• Experience managing KPIs and implementing process improvements
• Exceptional communication and leadership abilities
• Strong customer service mindset and problem-solving skills
• Ability to thrive in a fast-paced, growth-oriented environment
• Valid driver's license and clean driving record

• HVAC service, replacement, or home services industry experience
• Experience leading technicians, installers, comfort advisors, or field service teams
• ServiceTitan or similar field service management software experience
• Experience growing memberships, maintenance agreements, or recurring revenue programs
• Track record of developing high-performing service and sales teams