~22d ago

Energy Manager

2 Locationsmid

OtherManager

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Quick Summary

Overview

What You Will DoOpenBlue is a complete suite of AI-enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime,

Technical Tools

OtherManager

Responsibilities

~2 min read

→Responsible for end-to-end delivery of customer value for OpenBlue solutions

→Customer Onboarding
- →Participate in customer kick-off and key deployment milestone calls
- →Understand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers’ businesses challenges
- →Train end users on the OpenBlue customer value framework and success metrics to be measured
- →Share product training resources and technical support processes
- →Validate the completion of scope as per contract and customer needs
- →Provide customers with a guided product tour after delivery
→Adoption
- →Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes, including end users as well as internal and external channel partners
- →Monitor product usage analytics and provide feedback to customers.
- →Establish 30-60-90 day check-ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creation
→Advocacy (Build trust / transparency)
- →Review any open issues / technical support tickets with customers
- →Provide initial triage, basic support, and customer training to resolve problems quickly, leveraging technical support teams as needed
- →Monitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys and ensure all feedback loops are closed
- →Participate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers.
- →Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customers
→Retention and Growth
- →Ensure we are meeting customers’ definition of success
- →Identify other opportunities to provide value
- →Drive new business growth by earning favorable customer references

Bachelor's degree in engineering, business, or a related field.
5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services
Hands-on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities
Experience delivering user training, product demonstrations, and addressing operational questions to drive end results
Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels
Strong track record in customer relationship management with enterprise customers
Extremely organized project management skills to manage multiple customers in your portfolio
Demonstrated ability to lead within a matrix organization
Experience driving process improvements to enhance customer satisfaction
Candidates must already have a work authorization that would permit them to work for Johnson Controls in the United Kingdom.