26mo ago

Customer Success Associate

Mexico·Mexico CityFull-timemid

OperationsOtherManagementCustomer Success Associate

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Quick Summary

Overview

We are in need of a motivated Customer Success Associate to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on,

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OperationsOtherManagementCustomer Success Associate

We are in need of a motivated Customer Success Associate to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth.

Location: This role is based out of Mexico City, Mexico, and is a full-time hybrid position where it is required to come into our office in Roma Norte. #LI-HYBRID

Provide Best in Class Support to our global portfolio

Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible

Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear

Incentivize spend increase to existing companies (Portfolio management)

Document processes and enhancements to the internal team

2+ years of experience in support roles

Mandatory fluency in English and Spanish, Portuguese is a plus

Preferable experience in Zendesk Platform /Hubspot

Advanced communication skills (written and spoken)

Curious about the details on how the business operates

Self-starter, proactive and highly motivated

Team player and very hands on