8d ago

CSR Applied Parts

San Pedro Garza Garcia-Nuevo Leon-Mexicosenior

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Overview

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries,

Technical Tools

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Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a CSR Applied Parts.

As a Customer Service Representative (CSR) Applied Parts, you will lead the team in receiving and processing highly complex customer orders, inquiries, and complaints related to technical products and services. You will proactively maintain relationships with key customers and sales staff, ensuring exceptional service across multiple product markets.

A University degree or equivalent combination of education and experience (1 year minimum experience for university graduates, or 6 years for those with a 2 year degree).
Significant experience in customer service, particularly with technical products or services.
Excellent communication skills, with fluency in English; knowledge of additional languages is a plus.
Strong leadership qualities and a customer-oriented approach with attention to detail.
Proficiency in MS Office and ability to utilize technology to enhance customer service delivery.