Legal Mail Project Manager

As a Project Manager, you will run the projects end to end and hold the delivery machinery that keeps them moving. Working inside a programme and reporting to its leads, you will take the coordination load off them: project plans, roadmaps, timelines, task hygiene, and a straight, evidenced answer on programme health at any point. This role requires strong project management experience, enough technical fluency to hold your own with engineering partners, and the judgement to tailor a methodology to how a client actually works rather than applying one wholesale.

• →Project Leadership & Delivery

• →Lead and manage projects from initiation through to delivery, ensuring alignment with programme priorities and business goals.

• →Own the roadmap for the project, coordinating with engineering and Business Technology partners on delivery rather than handing the roadmap to them.

• →Oversee all phases of the project lifecycle, including planning, execution, monitoring and closure.

• →Maintain project and task management systems so that status is accurate and current without needing to be reconstructed.

• →Define, track and report on project benefits, and manage resource forecasting so projects are appropriately staffed and supported.

• →Cross-Functional Collaboration

• →Collaborate with engineering, product, legal, compliance, operations and vendor teams to ensure successful delivery.

• →Facilitate clear communication and coordination across teams, supporting stakeholder engagement and alignment.

• →Hold the boundary between the technical roadmap owned by engineering partners and the project roadmap owned by the programme.

• →Mediate and resolve conflicts among stakeholders or project contributors to maintain momentum.

• →Change Management & Continuous Improvement

• →Lead change initiatives, including stakeholder engagement, communication and training, to support adoption of new processes or systems.

• →Drive process optimisation and continuous improvement across the project portfolio.

• →Record decisions, dependencies and lessons learned in a form that travels — so that agreements reached in a meeting are durable and available to those who were not in the room.

• →Support the development of junior team members and project contributors.

• →Reporting, Compliance & Risk Management

• →Communicate project status, risks and outcomes to leadership and senior stakeholders, enabling informed decision-making.

• →Provide health reporting on a regular cadence, including RAG status, delivery confidence and escalation of items at risk.

• →Proactively manage project risks, issues and dependencies, developing mitigation strategies as required.

• →Ensure project activity complies with relevant standards.

• Project management certification at PMP or PRINCE2 level, with Agile certification.

• Strong working knowledge of different delivery methodologies (e.g. agile, waterfall), and the judgement to adapt rather than apply one rigidly.

• Bias toward driving delivery rather than producing artefacts, while keeping decisions and dependencies properly recorded.

• Technical background sufficient to engage credibly with engineering partners and to understand and optimise business processes.

• Strategic thinking and the ability to align projects with programme vision.

• Experience in resource management and project forecasting.

• Excellent communication, leadership and stakeholder management skills.

• Strong organisational skills and the ability to manage multiple concurrent projects in a fast-paced environment.

• Proven ability to lead change initiatives and support user adoption.

• Conflict resolution and mediation skills.

• Proficiency with project and task management tools and reporting dashboards.

• Experience coaching and mentoring team members.

• Experience working within legal operations, compliance, or regulated environments

• Understanding of legal, regulatory and compliance frameworks, or willingness to learn

 #LI-EU

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities