IT Program Manager - Hotel Support

This Remote position will be responsible for acting as the liaison between IT and specific business functions to understand both business operational and development needs, to assist with the oversight and prioritization of IT projects, to develop IT/business capability roadmaps and to ensure IT projects align with technology that best provides return on investment aligning to both the IT and business strategies. 

The BR/P Manager will manage the overall delivery of IT services to the designated business function, including vendor, program  and project management.  This position will coordinate with the PMO, engineering, architecture, data and technology services teams for ensuring quality of support and solutions.  The BR/P Manager will provide its own project portfolio and program management, as well as serve as lead project manager as needed.

• Backlog Management for assigned business function
  • Detailed use case development
  • Prioritization & Transparency of activities, delivery dates, etc.
• Project & Program Management
  • Accountable for vendor relationships as assigned including liaising for support, escalation, troubleshooting
• Budget Management
  • Manage project & vendor expenses
  • Identify & execute cost savings
  • Contract negotiations as required

• To represent IT within the a business domain by maintaining a high degree of visibility within the business and attending business meetings and appropriate management forums, providing a central point of information for all related IT activities
• To represent the business needs and interests within IT, contributing to appropriate IT team, operational and development meetings
• To maintain a detailed knowledge of the key business processes and systems employed by the business
• Lead solution business requirements gathering and solutioning
• To maintain an up to date, detailed understanding of both Business and IT strategy
• To assist with the prioritization of projects, particularly using cost / benefit analysis to proactively managing business demand
• To assist the Enterprise Architect to develop the information technology architecture model by being able to make objective recommendations regarding the relative fit of technology to business need
• To maintain a detailed understanding of IT both operational performance and progress of ongoing development, playing a leading role in problem resolution
• To assist with the operational and commercial relationship management of third party suppliers
• To assist the business to form process and systems solutions that are appropriate and adequate to satisfy both tactical and strategic business needs
• To play a proactive role in Service Level Agreement negotiations
• Conduct solution/vendor RFP’s
• Act as a project leader/manager, coordinating the work of both internal and external IT resources when required.
• Participate in the organization’s Change Management Process

• Excellent presentation and communication skills
• Process mapping and improvement capability
• Strong program/project management skills
• Subject matter expertise relevant to assigned business area
• Ability to communicate complex problems in a non-technical and simplified manner
• Ability to effectively communicate business needs to the technology teams
• Attention to detail and excellent analytic skills
• Well organized and able to work on own initiative
• Good interpersonal skills, able to influence and engender collaboration

REASONING ABILITY:

• Must be able to think critically

• BS in Computer Science or equivalent business experience
• 5+ years of IT applications delivery/management experience
• 5+ years of IT business analysis experience
• 5+ years of IT project/program management
• 3+ years specific business domain experience or equivalent cross-functional IT project work

• B.A. or Masters in Computer Science or Management Information Systems

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

This job will be performed in a comfortable indoor area.  Any unpleasant conditions would be infrequent and not objectionable.  Overnight travel will be rare and infrequent for this role. Position is Remote.