Senior Technical Program Manager

Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd®, Slideshare®, Everand™, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location.

So what are we looking for in new team members? At Scribd, Inc., we hire for “GRIT.” Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for how we work: setting and achieving Goals, delivering Results within your role, contributing Innovative ideas and solutions, and strengthening the broader Team through collaboration and attitude.

This posting reflects an approved, open position within the organization.

Welcome to our small but mighty TPM (Technical Program Management) team! We are the driving force that shapes how our company plans, prioritizes, and executes. As a Senior TPM, you will own program strategy and execution across our marketing organization, which owns two key pillars of work: Customer Operations and Brand Marketing.

Customer Operations is the pillar that reflects the voice of the customer back to the company, and the one that works to deliver an effortless customer support experience. You will partner with its leadership to drive the programs that connect that work to the rest of the company, from the voice of the customer program, to how that support experience is designed and delivered end to end, to the evolution of the operational model and team structure for Premium support.

Brand Marketing is the pillar that helps the company build and sustain brands people love and want to tell their friends about. You will act as the connector between brand strategy and product strategy and execution, working across stakeholders to design the processes, workflows, and tools that make sure the personality and identity of our brands are felt in the product itself and in our messaging and communications, which include larger brand campaigns as well as always-on communications.

You will drive the roadmap across both, connect them to the teams and leaders that depend on them, and bring a builder's instinct to the work, using AI and creative workflows to design better ways of running these programs.

You are a thoughtful opinionator: you hold strong, well-reasoned views and are capable of voicing them respectfully to anyone, at any level. You are a proactive communicator who identifies possible problems before they surface.

You are a relationship builder and organizational navigator at heart, adept at building bridges across teams and functions. You are comfortable working with customer experience, marketing, and creative teams as well as product and engineering, able to follow the substance and hold your own with the subject matter experts you partner with.

You care about customers and about the power of building strong brands. You understand what a great customer experience is worth to a company, and you are intellectually curious about how brand personality and identity show up in consumer-facing products. You have been part of efforts that connected brand strategy to how a product is built and experienced.

You are already working with AI, and you have a point of view on where the TPM craft is headed in an increasingly agentic world. You have changed how you operate because of it.

You are a continuous learner with a growth mindset and an appetite for unfamiliar problems. Lastly, you are a voracious reader with a passion for books and the written and spoken word in all its forms!

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    5+ years of experience in a program management, operations, or equivalent role at a technology company.

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    A track record of operating independently, leading through ambiguity, and navigating complex organizational dynamics.

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    A structured approach to your work, paired with the judgment to know when to add process and when to remove it to reduce overhead and drive velocity.

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    Experience partnering closely with customer operations, marketing, or brand teams, and connecting their work to product and engineering teams.

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    An understanding of what great customer support is worth to a brand, and enough knowledge of brand to hold your own with marketers. You have worked with customer support teams, or know their workflows well enough to be a useful partner to them.

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    A customer-first lens in how you make decisions, with the judgment to weigh customer impact against efficiency.

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    Experience rolling out operational changes, such as process and tooling to a frontline team.

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    Strong familiarity with the software development process, working with product and engineering teams from roadmapping through delivery.

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    Experience working directly with product managers, engineers, marketers, and other subject matter experts.

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    Hands-on experience using AI in your work, and a clear point of view on how it changes the program management craft. You have already adjusted how you operate because of it.

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    Experience using data to identify problems and communicate solutions.

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    The ability to work and partner successfully across multiple functions in an organization.

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    Excellent communication and interpersonal skills.

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    Exceptional attention to detail and the ability to understand and articulate the big picture.

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    Distinctive problem-solving and analytical skills.

• You have held a program management role at a company where customer support sits at the heart of the brand.

• You have seen up close how great customer support works, even if you have not worked in it directly.

• You have run or helped run brand campaigns.

• You have worked in a brand or marketing role earlier in your career.

• You have designed AI workflows that enable customer operations or brand marketing teams to do their best work, whether that meant changing how a team handles its day-to-day or building something foundational they now can't imagine working without.

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At Scribd, Inc., your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States.

In the state of California, the reasonably expected salary range is between $124,000 [minimum salary in our lowest geographic market within California] to $172,000[maximum salary in our highest geographic market within California].

In the United States, outside of California, the reasonably expected salary range is between $102,000 [minimum salary in our lowest US geographic market outside of California] to $164,000 [maximum salary in our highest US geographic market outside of California].

In Canada, the reasonably expected salary range is between $131,000 CAD[minimum salary in our lowest geographic market] to $152,000 CAD[maximum salary in our highest geographic market].

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.

Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C.

Ottawa | Toronto | Vancouver

Mexico City