SEAK RPB Order Management Specialist

SEAK RPB Order Management Specialist Description - R&R: * Handle all manner of order management functions * Sales order processing, monitoring of incoming Partners’ and end users’ orders * Manual order loading of ad-hoc customers’ PO, without pre-registered accounts * Manage weekly reports to country logistics for Proof-of-Delivery (POD) countries using scheduled reports * Monitor weekly 3rd party portal invoice reports for countries with Asian language invoices * Manage monthly system invoice reporting to Asian language country invoice admin support. * Manage weekly back order reports from region supply chain to be circulated to Authorised Part Distributors and Channel Partners * Responsible for credit and debit notes generation. * Report monthly cancellation report to region manager for consolidation to worldwide reporting. * Verify C&C (credit and collection) weekly scheduled reports and apply appropriate action for release of orders on credit hold * Post shipment and returns functions including detailed verification of DOA (dead-on-arrival) parts to ensure claims are valid. * In addition to the above job description, Order Management Specialist may from time to time be required to undertake additional or other duties as necessary to meet the needs of the company and department’s business Skills required: * Good communication (written/spoken) * Organised individual * Respond to queries promptly * Customer obsessed * Manage multiple stakeholders concurrently * Takes initiative to resolve issues * Problem solving * Fluent English and any other Asian language would be advantageous Job - Services Schedule - Full time Shift - No Shift premium (Malaysia) Travel - Relocation - Equal Opportunity Employer (EEO) \- HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"