Loan Operations Associate

Branch is a leading AI-powered lending fintech with 50M+ downloads across India and Africa. We use alternative data and machine learning to expand financial access for millions of people traditionally excluded from the formal financial system. Founded by the former CEO of Kiva.org and backed by leading investors including Andreessen Horowitz, Visa, and the IFC, Branch combines mission-driven impact with world-class technology and scale.

In India, Branch operates as a regulated digital lending institution and Middle Layer NBFC, building trusted and accessible financial products for millions of customers across the country. Our 250+ member India team is growing rapidly and works across technology, data science, risk, product, and operations to solve high-impact problems at scale. 

Certified as a Great Place to Work in 2025, Branch offers the opportunity to build meaningful careers while shaping the future of inclusive fintech in one of the world’s fastest-growing digital economies.

Job Overview

We are looking for a proactive and detail-oriented Loan Operations Associate to support the day-to-day operations of our device financing business. The role will primarily involve customer verification calls, confirming loan and delivery details, and making reminders for upcoming EMI payments. This is a six-month contract role on the payroll of Branch International, with the possibility of a three-month extension based on business requirements.

Responsibilities

Qualifications

• 0–4 years of experience in customer support, operations, telecalling, or a similar role.
• Good verbal communication skills.
• Attention to detail and basic computer skills.
• Proactive, willing to learn, and comfortable working in a fast-paced environment.
• Flexible to work on weekends or holidays, if required.

Preferred Attributes

• Experience in lending, banking, fintech, or customer support.
• Comfortable speaking with customers over the phone.
• Willingness to take ownership and adapt to changing requirements.