Customer Support Associate

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

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  Investigate and resolve customer-reported issues methodically. The most common question is “where are my results?”, and the answer could be a partial result, a canceled order, or a needed redraw

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  Support customers across their full journey, from onboarding through ongoing troubleshooting

• Triage, prioritize, and escalate tickets so the right issue gets to the right person, fast

• Call labs, mobile phlebotomy vendors, and other service providers directly to track down results, correct patient details, and drive timely resolution

• Write and speak with empathy and precision, especially when things are messy: on tickets, in Slack, and on calls

• Partner with product, engineering, operations, and customer success to unblock issues quickly, and ask for help early when you need it

• Document what you learn so the next customer (and the next teammate) gets an answer faster

• You have 2+ years of support experience at a B2B2C SaaS company, ideally in a structured support environment

• You’re hands-on in identifying, reproducing, and resolving customer-reported issues. You take full ownership of an issue and follow through until its resolved

• You’ve worked at a small or mid-size company, and you’re comfortable operating without a playbook or loads of documentation

• You thrive when working a busy queue, and you take pride in closing tickets well and quickly

• You’re calm, empathetic, and accurate in how you communicate, both in writing and verbally

• When something’s repetitive, you build a better way to do it. You’re excited to use AI and other tools to solve problems, not just to work through them faster

• We only hire folks physically based in GMT and EST timezones

• We do not sponsor visas right now given our stage