Shift Supervisor – Residential Services

• →Team Leadership & Development: Directly supervise CNAs and Direct Care Staff. Conduct regular 1-on-1 supervision, provide ongoing coaching, complete performance evaluations, and address performance concerns promptly.
• →Direct Resident Care: Work directly alongside your team to support activities of daily living (ADLs), personal care, mobility support, and daily routines. Model respectful, person-centered support and professional boundaries.
• →Shift Operations & Coordination: Organize staff assignments, manage shift coverage for call-outs, plan meaningful resident activities, and ensure scheduled medical appointments and transportation arrangements are completed.
• →Safety & Communication: Partner with nursing and clinical teams to integrate medical and behavioral care. Ensure timely incident reporting, accurate shift documentation, and clear handoffs between incoming and outgoing shifts.

• Education: High school diploma or equivalent required (Associate’s or Bachelor’s degree in human services, healthcare, or a related field preferred).
• Experience: Experience in residential human services, behavioral health, healthcare, or disability services required. Experience with complex medical, psychiatric, or behavioral needs is strongly preferred.
• Supervisory Skills: Demonstrated leadership ability with an interest in coaching and managing staff. Previous supervisory experience is preferred.
• Core Competencies: Strong communication, organization, problem-solving, and crisis-management skills. Ability to balance direct care with administrative supervision.

• Lead by Example: Comfortable working side-by-side with direct care staff while holding the team accountable to high standards of care.
• Clear & Direct Communicator: Comfortable providing constructive feedback, setting boundaries, and maintaining open lines of communication across all disciplines.
• Resilient & Calm: Exercises sound judgment, maintains composure during challenging situations, and follows established safety protocols.
• Why Join The Heron House?
• Make a Meaningful Impact: Help adults with complex needs live with stability, dignity, and independence.
• Lead Through Action: Develop your career and supervisory skills in an active, hands-on leadership role.
• Collaborative Culture: Partner closely with nursing, clinical, and administrative professionals in an integrated care model.
• Comprehensive Benefits: CHD offers a competitive benefits package including health, dental, and life insurance, paid time off, and paid holidays.

At CHD, celebrating differences is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a proud reflection of those we serve.

Connect with our team today! If you are a hands-on leader ready to build a strong, accountable, and compassionate care team, apply today to join us at The Heron House!