Director of Operations (AZ)

At Popeyes, we’re passionate about serving bold flavors, delivering exceptional guest experiences, and building high-performing teams. We are seeking a results-driven Director of Operations to lead and support multiple restaurant locations throughout the Arizona market.

The ideal candidate is an experienced multi-unit operations leader who thrives in fast-paced environments, drives operational excellence, develops strong leadership teams, and understands how to balance people, profitability, and performance.

• →Oversee operations for multiple Popeyes restaurant locations across the Arizona market
• →Drive sales growth, profitability, labor management, and operational performance
• →Ensure all locations maintain brand standards, food safety, and guest satisfaction expectations
• →Coach, mentor, and develop District Managers, General Managers, and restaurant leadership teams
• →Analyze KPIs, financial reports, labor trends, and operational metrics to identify opportunities for improvement
• →Partner with HR and Recruiting teams on staffing strategies, succession planning, and talent development
• →Support new restaurant openings, remodels, and operational rollouts
• →Lead accountability around training, employee engagement, retention, and culture initiatives
• →Ensure compliance with company policies, state/federal employment laws, and safety regulations
• →Conduct regular restaurant visits, operational audits, and performance reviews

• 5+ years of multi-unit restaurant operations leadership experience required
• Previous QSR experience strongly preferred
• Proven experience leading high-volume, fast-paced restaurant operations
• Strong knowledge of P&L management, labor controls, and operational metrics
• Demonstrated ability to develop and lead high-performing teams
• Excellent communication, leadership, and organizational skills
• Ability to travel regularly throughout the Arizona market
• Experience with staffing strategy, employee development, and operational coaching preferred
• Proficiency with Microsoft Office and restaurant reporting systems
• Bilingual in English/Spanish is a plus but not required