Shift Manager (Retail/Gas) RFT-Ft Drum Minimall Express $21.19

Assists in planning, managing and directing retail store operations dealing with merchandising, selling, stocking, promoting and reordering of goods.

One year of retail experience in retail store operations within the last two years is required.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Ideal candidate can work a rotating or varied shift within the operating hours of the facility to include days, nights, weekends, and some holidays.   varied schedule times

Sunday	0630-2300
Monday	0445-0000
Tuesday	0445-0000
Wednesday	0445-0000
Thursday	0445-0000
Friday	0445-0000
Saturday	0630-0000

As a SHIFT MANAGER at the Express Department, you will assist in planning, managing and directing retail store operations dealing with merchandising, selling, stocking, promoting and reordering of goods. You will also lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors.  You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.

Job Qualification:

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Able to lead teams to meet organizational objectives
• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way
• Able to lift 50 pounds

Additional Qualifications/Requirements:

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Previous retail supervisory experience preferred
• Extended Duty Hours / Varying Work Schedules / Shift Work 24/7 365 days/year
  Fuel Management Compliance within 3 months of assuming position