Senior Reliability Engineer

Senior Reliability Engineer

Innovapptive is a category-defining SaaS company building the world’s most advanced AI-powered Connected Worker Platform for the industrial sector. Headquartered in Houston, TX, and backed by Vista Equity Partners, Innovapptive is on a mission to reimagine how industrial work gets done — connecting frontline workers, back-office systems, and assets in real time to drive higher safety, reliability, and productivity.

Our platform is trusted by some of the world’s largest enterprises — including Shell, Hess, Cenovus Energy, W.R.Grace, Westlake Chemicals, UNICEF, Kimberly Clark, Scott Miracle Gro, and Newmont Mining to name a few, and across chemicals, energy, mining, and manufacturing industries. These enterprises have achieved tangible, hard-dollar results, such as:

• Over $40 million in annual EBITDA savings at a single enterprise.
• 10× frontline productivity improvements through mobile-first and AI-enabled workflows.
• 15–20% maintenance cost reductions and significant uptime gains across plants and sites.

Innovapptive is recognized by leading industry analysts for its differentiated value creation model:

• Named a Leader in the Frost & Sullivan Industrial Connected Worker Radar.
• Featured by Gartner in “Connected Factory Worker” research and the Hype Cycle for Manufacturing Operations Strategy.
• Cited by LNS Research for delivering 3–5× greater value than point solutions through unified OT–IT execution, AI/vision innovation, and field-proven ROI.

Our growth is backed by Tiger Global Management and Vista Equity Partners, one of the world’s premier software investors, known for scaling high-performance SaaS companies. Together, we are building the next-generation AI Powered Connected Worker Platform, combining cutting-edge technologies — SLM’s, Generative AI, Computer Vision, and Intelligent Orchestration — into a unified system that transforms plant operations globally.

Today, with over 300+ employees across the U.S., India, and ANZ, Innovapptive stands at a pivotal inflection point: with an ambition to scale to $100M ARR within the next 3-4 years by industrializing every aspect of our product, engineering, and customer delivery systems.

• Cloud & Environment Infrastructure: Manage and scale environments across AWS services, specifically handling Kubernetes clusters via Amazon EKS, databases (RDS, DynamoDB), and content delivery (CloudFront, S3).
• Deployment Operations: Support 5 major release trains every month. You will handle canary deployments, rollbacks, and run Chaos Engineering exercises to test system resilience.
• CI/CD & Infrastructure as Code (IaC): Use Terraform and Helm to provision infrastructure automatically, and maintain deployment pipelines using GitLab CI/Jenkins and ArgoCD.
• Monitoring & Reliability: Set up SLIs/SLOs (Service Level Indicators/Objectives), design dashboards, and manage alerting using Prometheus, Grafana, CloudWatch, and ELK.
• Incident Response: Participate in the team's on-call rotation, drive Root Cause Analysis (RCA), and write post-mortems to ensure the same issue doesn't happen twice

What You Bring to the Team:

• 7+ years in SRE, DevOps, or infrastructure.
• AWS: EC2, EKS, RDS, S3, CloudFront, IAM, VPC, Dynamodb, Lambda, CloudFormation, AWS CDK 
• IaC : Terraform, Terragrunt, Helm
• Configuration management tools: Chef / Ansible Docker and Kubernetes (EKS).
• CI/CD: GitLab CI or Jenkins, ArgoCD, Github Actions Strong scripting with Bash and/or Python. Linux admin.
• Monitoring: CloudWatch, Grafana, ELK, Prometheus
• AI: Building and leveraging AI agents and bots

Nice to Have

• MongoDB operations.
• RabbitMQ operations.
• Multi-tenant SaaS.
• AWS certifications.

You Will Be Measured On

Unlike some vague roles, Innovapptive has very specific, quantifiable metrics for this position:

• Speed: Provisioning new environments strictly within the agreed SLA.
• Reliability: Achieving zero deployment failures caused by underlying infrastructure issues.
• Efficiency: Successfully automating at least 1 manual process every month.
• Responsiveness: Acknowledging critical on-call alerts within 15 minutes.
• Knowledge Sharing: Ensuring 100% of critical operational procedures are fully documented in runbooks.

Tech Stack & Tools

• Cloud: AWS (EKS, RDS, S3, CloudFront, IAM, VPC, Route53)
• Containers: Docker, Kubernetes (EKS), Helm
• CI/CD: GitLab CI, Jenkins
• IaC: Terraform, Ansible
• Monitoring: CloudWatch, Grafana, Sentry
• Databases: MongoDB, Redis
• Messaging: RabbitMQ

Innovapptive does not accept and will not review unsolicited resumes from search firms.

Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.