Application Engineer – Lab Informatics Software

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

OpenLab Sync (formerly SLIMS) is a platform that allows supervision of all stages a sample follows to the result. OpenLab Sync captures information about the sample, requests for measurements, and follows its entire workflow through the lab, supervising manual operating procedures, automated instrument steps, and calculations until the final report. 

If you decide to join our team, you will be working closely with our clients. The tasks to be performed are multifaceted, and a creative mind is needed to be able to identify and implement customer solutions and improve the quality of life in the lab environment. Want to learn more about OpenLab Sync? Visit OpenLab Sync for more information and even some videos.

This role is ideal for candidates who combine hands-on laboratory experience with technical software implementation skills. Successful candidates typically have experience working in laboratory informatics, scientific software, LIMS, ELN, LES, or laboratory automation environments.

As an Application Engineer part of the Customer Success team in Ghent (Belgium), you will support our valued customers across our Lab informatics product solutions. This role offers you the opportunity to travel and explore a variety of labs, so it is vital to have an appetite for continuously learning about new software technology, instruments, applications, and consumables. In addition, applying communication skills, creativity, and a can-do approach is vital.

Your main responsibilities will be:

• Analyze customers' needs and translate them into OpenLab Sync workflows

• Configure the OpenLab Sync platform to match the lab's requirements

• Build plugins for connecting instruments or displaying custom forms or portals

• Act as the customer voice to influence future product design to meet customer needs

• Script a lab's in-silico tools into our integration framework

This is an excellent opportunity for someone who has a keen interest in Lab Informatics and is seeking a new challenge. A curious individual who is driven to learn and has the desire to understand and solve customer problems to deliver customer success will succeed in this position 

This position will be based in our offices in Ghent (Belgium), with the flexibility to work on a hybrid model (3 days in office, 2 days at home) after the onboarding period.

Qualifications:

We are looking for motivated individuals with the following background:

• University Degree in Life Sciences, Bioinformatics, Biotechnology, Chemistry, Computer Science, Scientific Informatics, or a related discipline (or alternatively solid relevant experience in this application engineering field) 

• Hands-on laboratory experience in analytical chemistry, biobanks, pharma, biopharma, genomics, NGS, Academia, etc. 

• Preferred experience with LIMS, ELN, LES, SDMS, CDS, laboratory automation, scientific software, or laboratory workflow management systems. 

• You have knowledge of programming languages such as Java or Python with proven coding skills 

• Experience working directly with customers, stakeholders, laboratory users, or cross-functional project teams is highly desirable. 

• Full proficiency in English. Proficiency in Dutch and/or French would be a plus 

On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously. 

What we offer 

• Outstanding company culture 

• Career development opportunities 

• Company pension scheme, yearly company bonus, private healthcare, stock purchase plan, medical & life insurance, meal vouchers, extra holidays (ADV), company activities, etc. 

• A permanent position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities 

• The diversity of cultural and individual perspectives held by our employees and their commitment to inclusion 

You will become part of a company that works according to these values: 

We move diagnostics forward, care about the needs of our customers, and strive to ensure people are treated consistently, fairly, and with respect. We deliver effective diagnostic solutions valued by our customers. 

We will make sure you get all the training and development opportunities you need to become the best in your field!