Dental Office Operations Manager

• →Ensure all office staff are arriving ready to work: on time and in proper uniform.
• →Maintain office schedules, following Chord Specialty Dental Partners policies and procedures.
• →Implement Chord Specialty Dental Partners office policies and ensure that all staff members are following office policies.
• →Manage office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, etc.
• →Directly supervise office teams and proactively manage their performance and development, including but not limited to, performance feedback, corrective actions, and appraisals.  
• →Regularly communicate with office teams to ensure they have the tools, support, and information necessary to perform their jobs effectively and deliver superior patient care.
• →Complete administrative tasks such as reports, bank deposits, revenue postings, staff payroll, accounts receivable reports, and invoice processing within the designated deadlines.
• →Review, fix errors, and approve all designated employee’s timecards each day. Ensure all timecards are approved before the payroll cycle.
• →Responsible for the recruitment and onboarding of staff capable of providing the best patient care.
• →Objectively assess team members and provide honest, constructive and consistent feedback
• →Complete necessary OSHA 300, 301, and 300-A forms each year per OSHA standard 1904.29 and keep in binder locked in a cabinet of office.
• →Manage employee performance in accordance with company corrective action/discipline process.
• →Resolve all parent and employee complaints in office; report patient issue the Regional Manager.
• →Achieve budgeted goals and objectives based on office utilization goals.
• →Daily and weekly reports

• Minimum of three (3) years of experience in a management position
• Proven experience with KPIs, PNLs, and payroll
• Demonstrated experience managing employee relations, including coaching, performance management, conflict resolution, and corrective action.
• Good command of the English language, both verbal and written
• Knowledge of Microsoft Office Suite including Outlook, Excel and Word

Preferred, but not required

• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities within a fast-paced environment
• Ability to work well with doctors, patients, employees and others