Operations Administrator

Job Summary:

Cuffe & Taylor is one of the UK’s leading live music, theatre and entertainment promoters, delivering major concerts, festivals and tours across the UK and internationally.

The company has worked with some of the world’s biggest artists, including Diana Ross, Lionel Richie, Britney Spears, Kylie, Lewis Capaldi, Sam Fender, Stevie Wonder, Justin Timberlake, Noah Kahan, Alanis Morissette, Robbie Williams, Richard Ashcroft, Becky Hill, Biffy Clyro and Fatboy Slim.

Its extensive outdoor portfolio includes Lytham Festival, Blackweir, Live at Powderham, Scarborough Open Air Theatre, Live at The Piece Hall, Blenheim Palace Festival, Bedford Summer Sessions, Depot Live at Cardiff Castle, Forest Live and Live at Lincoln Castle.

Cuffe & Taylor also operates a successful UK and international theatre touring division, programming thousands of performances across live entertainment, podcasts, screen-to-stage adaptations and musical theatre. In 2023, its original production Hey Duggee – The Live Theatre Show won the Olivier Award for Best Family Show.

The Operations Administrator will be a key member of the Operations team, supporting the Event Managers in the planning and delivery of festivals, concerts and tours. The role covers the administrative and logistical side of events, including procurement, accreditation, accommodation, bookings and event documentation, while working closely with the Finance, Ticketing, Marketing and Production and Artist Liaison teams.

We are looking for someone with excellent organisational, administrative and communication skills and a keen eye for detail, who can manage multiple deadlines in a fast-paced live events environment. Experience in event administration, coordination or procurement would be advantageous, particularly within live music, festivals or touring. Flexibility and a willingness to travel and work on site, including evenings and weekends, will be essential.

Cuffe & Taylor is made up of a diverse group of individuals, but we all share the same passion for putting our employees first. We have a fun atmosphere within the team, which helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve wins.

Essential

• Ability to work efficiently under pressure and tight deadlines
• Excellent organisational and administrative skills
• Previous event experience
• Excellent IT skills including Microsoft Office, Excel and Adobe
• Excellent formatting skills
• Excellent attention to detail
• Excellent communication skills

Desirable

• Experience in procurement
• Experience with Monday.com, Jotform or Pleo
• Experience on Zendesk
• Knowledge of live music industry

The following attributes determine how the role will be carried out and are required to be a success

• Extremely well organised and self-motivated
• High level of integrity and discretion
• Flexibility
• Maturity and level-headedness
• Proactive approach to problem solving

• Work closely with the Event Manager to deliver events and festivals, collaborating with the Ticketing, Marketing, Finance and Promoter teams
• Manage procurement documentation, including quote trackers (Jotform, Monday.com) and comparisons, to support informed procurement decisions
• Manage the supplier contracting process
• Liaise regularly with site management teams to understand all aspects of each event
• Book and negotiate hotels and accommodation throughout the year
• Run end-to-end staff and customer accreditation
• Manage the accommodation and catering budgets, reporting costs accurately to the Event Manager and Finance
• Reconcile expenses on Concur and Pleo
• Keep all documentation organised and filed correctly
• Manage diaries and fortnightly event calls, taking notes and tracking actions
• Provide Cuffe & Taylor and wider teams with all show information, including staff handbooks
• Book and manage promoter reps and freelancers across festivals and theatre tours
• The main contact for charity partners and volunteers before and during shows
• Manage the resident information process, drafting letters and coordinating distribution and working on site with the resident liaison team
• Respond to customer emails in Zendesk and produce event FAQs and customer information
• Organisation of the warehouse and delivery of items to site such as office equipment and artist liaison items.
• Management of the promoter office on site
• Support the Live Nation Sustainability Team with tasks and data
• Work on site at events and festivals, including evenings and weekends
• Undertake ad hoc tasks as required

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

Cuffe and Taylor is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.