Time, Lead Implementation Specialist, Cross Border

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? 
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities? 
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?  

Well, this may be the role for you. Ready to make your mark? 

ADP’s Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts. The Implementation Specialist (IS) is accountable for all aspects of assigned Payroll and Workforce Now (WFN) account setup for both Canada and US, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Client Services.

The IS must be capable of successfully implementing new business, platform conversions, and existing account reconfiguration (for example, spin-offs) while ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client-facing application involved.

The IS works with medium to large-sized organizations, primarily in the Cross Border space, with no limit on the complexity or feature/functionality usage of the client. The role demands a solid foundation in project management given the size and complexity of the accounts assigned.

Ready to #MakeYourMark?  Apply now!   

• →Time & Attendance Implementation: Implement and set up ADP's WFN methodology for clients, ensuring accurate and compliant Time system configurations.
• →Technical Expertise: Provide technical support and guidance to clients and internal team members on payroll configuration, analysis, and testing.
• →Training and Development: Assist in designing and delivering training programs for clients and internal team members on WFN implementation methodology and Time system configurations. Help develop process improvement initiatives for our Cross Border Centre of Excellence.
• →Project Support: Assist in managing multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction. Identify and prioritize project tasks, allocate resources, and track progress against project milestones.
• →Risk Management: Identify and escalate critical issues to senior leadership as necessary. Develop and implement contingency plans to address potential project disruptions.
• →Communication and Collaboration: Collaborate with clients, internal stakeholders, and cross-functional teams to ensure effective communication, collaboration, and project delivery. Provide regular updates on project status, issues, and resolutions.
• →Quality Assurance: Participate in quality control processes to ensure accuracy, completeness, and compliance in payroll implementation projects.
• →Mentorship: Assist in mentoring and supporting less tenured team members in their technical development. 

• Post-secondary education or related business experience. 

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.  

What are you waiting for?  Apply today!

• 3-5 years of technical experience, preferably at ADP.
• Minimum 2 years’ experience in a TLM role (Implementation or Service).
• Excellent client management, and interpersonal skills.
• Ability to mentor, be resourceful, and be a strong team player. 

• Ability to organize, schedule, and facilitate effective meetings.
• Ability to multitask, probe, analyze, and problem-solve.
• Detail oriented with ability to follow-through.
• Strong organization, time management and prioritizing skills.