Clinician Operations Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

A Brief Overview
Coordinates and aligns activities across different operational teams to ensure smooth execution of daily operations. managing staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient resource utilization. Contributes to the achievement of business objectives and ensures the organization remains competitive in the market.

What you will do

• Analyze workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements.
• Monitors operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations.
• Identifies opportunities for process improvement within the operations support functions through workflow analyses.
• Addresses customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions.
• Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs, and driving initiatives to improve operational compliance and quality.
• Collaborates with cross-functional teams to implement process improvement initiatives and measure the impact of changes.
• Facilitates effective communication within the operations support teams and with other stakeholders.
• Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction.
• Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles.

Required Qualifications

• 3 to 5 years of clinician management. Must have prior experience managing a team of providers
• 3 to 5 years leadership experience
• 3 to 5 years stakeholder management experience - Ability to articulate the organizational value delivered to all levels of the company to executives. More importantly, you can tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results.
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at problem solving and decision-making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills

Preferred Qualifications

• 3 to 5 years of prior practice manager experience

Education

• Post secondary /high school education or specialized training, i.e., technical/vocational programs.

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.