Director, Marketing Operations

The Marketing team tells the Brex story, turning product innovation into customer obsession. We develop messaging, shape the brand, and bring our platform to life through thoughtful, compelling content. Our team spans Revenue Marketing, Product Marketing, and Brand Marketing, and works cross-functionally with Product, Sales, Business Development, and Design to drive growth and build trust.

You will lead the systems, data, and operations that turn demand into qualified sales conversations and help Marketing make better investment decisions. Your operating mandate runs from lead capture through qualified meetings; your measurement mandate extends through pipeline and closed revenue.

Partnering with the Senior Director of Growth Marketing, you will build the team and set the technical roadmap for a more reliable, scalable funnel across enterprise sales and self-serve motions, including Brex and Capital One integrations.

In your first year, you will establish baselines and targets with Growth Marketing, Revenue Operations, and SDR leadership to improve meaningful follow-up, routing accuracy, qualified meetings, and meeting-to-opportunity conversion, while building trusted funnel data and faster campaign delivery.

• →Own the end-to-end marketing funnel from demand capture through sales handoff, including qualification, enrichment, scoring, routing, automation, and measurement.
• →Partner with SDR, RevOps, Product, Engineering, and Data Science to improve funnel throughput, speed-to-lead, conversion, and reliability.
• →Design scalable workflows across sales-led and self-serve motions, including emerging Capital One lead sources.
• →Own the marketing technology ecosystem and integrations across Marketo, Salesforce, LeanData, web/CMS, analytics, advertising, and other GTM platforms.
• →Set the architecture and operating standards that ensure systems are scalable, reliable, and connected.
• →Lead major platform improvements and evaluate new capabilities, including CDP and AI-enabled workflows.
• →Own the quality and governance of marketing and prospect data, including identity, enrichment, segmentation, taxonomy, and attribution.
• →Establish trusted funnel and performance measurement in partnership with RevOps, Finance, Data, and Engineering.
• →Translate data into recommendations that improve marketing efficiency, sales handoffs, and investment decisions.
• →Lead and develop the Marketing Operations team while establishing clear priorities, operating rhythms, service levels, and accountability.
• →Build scalable processes for intake, prioritization, capacity planning, documentation, and execution.
• →Serve as a highly autonomous thought partner to Growth Marketing leadership and drive alignment across Marketing, Sales, RevOps, Product, Engineering, and Finance.

This role will be based in one of our hubs: San Francisco, New York, Seattle, Salt Lake City, or Vancouver. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

• 8+ years in marketing operations, revenue operations, or growth operations, including 3+ years leading and developing a team.
• Measurable improvements to lead-to-meeting conversion, with experience supporting both enterprise sales and self-serve or product-led motions.
• Deep hands-on architecture experience in Marketo or an equivalent marketing automation platform, plus strong Salesforce fluency and shared platform ownership with Revenue Operations.
• Experience designing scalable lifecycle, scoring, routing, campaign taxonomy, and data governance practices.
• Strong measurement judgment, including understanding attribution limitations, plus SQL and BI fluency to investigate performance independently.
• A track record of using pipeline or forecast models to inform decisions and aligning cross-functional partners on execution.
• Experience managing martech vendors and increasing team capacity through automation and reusable processes.
• Experience running marketing systems as production infrastructure, including monitoring, incident response, and change control on revenue-facing workflows.
• Experience running intake and prioritization for a team serving many internal stakeholders, with capacity planning that holds up under pressure.

• Experience in fintech, financial services, or another regulated environment.
• Technical partnership with Product and Engineering on signup flows or identity resolution.
• Experience with holdouts, incrementality testing, or media mix modeling.
• Experience with marketing financial planning and reporting.
• AI or agent-assisted workflows with measurable results.
• Hands-on experience with LeanData, Qualified, Hex, a customer data platform, or integration and workflow tools such as Retool.