Jira Administrator

Everforth ECS is seeking a Jira Administrator to work in a hybrid capacity at our Fairfax, VA office.

The Jira Administrator will serve as the primary point of contact for the design, implementation, administration, and ongoing support of a new Jira and Confluence environment supporting a newly established DISA IL5 AWS environment handling CUI. The environment will house multiple U.S. Coalition Mission Partner Environments (MPE).

We are looking for a process oriented Atlassian professional to build, manage, optimize, and support our Jira and Confluence environments. The ideal candidate will configure workflows, automate processes, integrate third-party tools, and ensure best practices for team collaboration and agile project management. This role will entail working closely with stakeholders to identify the requirements and processes necessary for implementing technical solutions, improvements, and workflows with the Atlassian tool suite. The Jira Administrator reports to the Senior Technical Lead.

Job Responsibilities:

• Lead the design, configuration, implementation, and ongoing administration of Jira and Confluence.
• Drive multiple customer solution design and implementation efforts simultaneously.
• Work with customers, program leadership, and technical teams to gather requirements, understand use cases, and develop Atlassian solutions that support program needs.
• Provide user training, support, and documentation for best practices.
• Develop and maintain automation rules, scripts, integrations, custom dashboards, reports, and analytics to support business needs.
• Manage:
  • User access, roles, groups, permissions, and security configurations within the Atlassian environment.
  • Confluence spaces, templates, permissions, and macros to enhance collaboration.
• Configure Jira and other Atlassian applications to optimize system performance and integrate with other tools and technologies.
• Install, configure, maintain, and troubleshoot approved Atlassian Marketplace applications and plugins, including tools such as ScriptRunner, Structure, Gantt charting, and dynamic forms.
• Oversee creation of Jira boards, confluence reports, visuals, metrics, and dashboards to support program leadership and operational teams.
• Assess, document, and clearly communicate backend configuration changes.
• Continuously evaluate and improve Atlassian workflows, automation, integrations, and solution designs.
• Other duties, as assigned.

Salary Range: $100,000-135,000

General Description of Benefits

• U.S. Citizen.
• Ability to obtain Secret clearance (active preferred)
• Active DoD 8140 IAT Level II Security+ (or higher).
• Ability to work up to 3 days a week in a hybrid capacity out of Fairfax, VA. Additional onsite support may be required based on operational or mission needs.
• 5+ years of hands on experience administering Jira and Confluence in enterprise environments.
• Ability to:
  • Design, configure, and implement a Jira and Confluence environment from the ground up.
  • Troubleshoot Jira and Confluence configuration, workflow, integration, permissions, and user access issues.
• Strong knowledge of:
  • Jira administration, including projects, workflows, issue types, screens, custom fields, schemes, boards, filters, dashboards, automation, etc.
  • Confluence administration, including spaces, templates, permissions, macros, and content organization.
• Expertise in administering users, groups, roles, permissions, and security configurations across Jira and Confluence.
• Experience with:
  • Global administration of Atlassian applications such as Jira, Confluence, Bitbucket, and Bamboo
  • Evaluating and managing Atlassian Marketplace applications and third party add-ons, including integrations with other enterprise tools and systems
• Experience gathering requirements from customers and stakeholders and translating business processes and use cases into sustainable Atlassian solutions.
• Strong customer service mindset and demonstrated ability to help users solve problems and drive solutions from requirements through implementation.
• High degree of intellectual curiosity and ability to learn and apply new concepts and technologies across a wide variety of disciplines
• Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
• Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management).