Senior Quality Engineer

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Established Quality Engineering professional. Works as an individual contributor to set and achieve objectives for own area of responsibility. Influences process and planning decisions with knowledge and explanations of Quality Engineering policies, practices, and procedures.

·       Responsible for protecting and driving external performance key quality metrics such as Claim Count, Standard Warranty and Customer Escapes PPM.

·       This role will be a key interface between the service, sales/ marketing & manufacturing functions

·       Responsible for supporting the analyzes of plant customer claims and triaging internal and external corrective action based on cost, occurrence, or high-profile escapes.

·       Establish a customer bi-lateral continuous improvement culture and prompt communication with Carrier Commercial Services and Technical Service Managers for field operation opportunities.

·       Support Schedule Q process for projects oriented to improve customer satisfaction.

·       Responsible for supporting the documentation and implementation of containment and corrective actions

·       Responsible for summarizing, quantifying, and reporting on a regular basis progress on external quality metrics.

·       Coordinate field part returns effectively to trigger deep analysis and relentless root cause analysis and corrective actions.

·       Bachelor's Degree in Mechanical, Manufacturing or Materials Engineering

·       4+ years of experience in Quality Management, Continuous Improvement, Operational Excellence or Operations within a manufacturing facility. 

·       Master’s degree in Engineering or MBA is a plus.

·       2+ Years of working with welding processes and ASME Code

·       Experience working through ISO9001 certification and internal auditing

·       Robust skills of data manipulation, interpretation and analysis.

·       Strong computer skills including Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Project, Access).

·       Familiar with GD&T methodology

·       Strong corrective action skills, ability to lead a cross-functional team and follow the issue to closure using 8D problem-solving tools such as; 5Y, fishbone, Fault tree analysis, etc

·       Experience with AIAG quality core tools such as, MSA, SPC, FMEA & Control plans

·       Knowledge of all the Quality tools (DOE, SPC, Pareto Charts, Cause & Effect Analysis, Minitab, etc.) and the deployment of these tools in continuous improvement initiatives.

·       Ability to earn trust, maintain positive and professional relationships, and contribute to a culture diversity, equity and inclusion

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