Operations Manager - Central Canada

DashMart is a local fulfillment center owned and operated by DoorDash, delivering household essentials and everyday items to customers quickly, reliably, and with care. Canada's DashMart network spans 18 sites from coast to coast - and growing. 

The Operations Manager role has two parts, and both matter equally. 

The first is regional: you own the full operational outcomes for a portfolio of roughly five DashMart sites and the managers who run them. Your goal is to develop your Site Managers into highly functional, largely self-sufficient operators - not because you're hands-off, but because your coaching makes them better. 

The second is strategic: every OM in Canada owns and leads at least one active, centralized workstream designed to improve results across the entire DashMart Canada network. These workstreams span a broad range of operational priorities, from inbound and outbound efficiency and facility-cost management to data reporting and dashboarding, quality controls, and process design. 

This is a senior, cross-functional role for someone who can operate as a regional P&L owner and a strategic contributor simultaneously. You report to the Senior Operations Manager, Canada. 

• 5+ years of operations leadership experience, including at least 3 years experience managing other managers with P&L accountability 
• Demonstrated ability to lead cross-functional work alongside product, engineering, or central teams; you know how to drive outcomes without direct authority 
• Analytically strong - you extract strategic insight from data and can build the analysis that changes a decision; comfort with Sigma, Excel, or SQL is an asset 
• Experience with multi-site or large-scale operations, including direct P&L accountability ● Strong organizational instincts - you can manage your region and your work streams simultaneously without letting either slip 
• A builder's mentality; you design from first principles, not from templates ● Unafraid of ambiguity - you make good calls with incomplete information and stay focused when priorities shift 
• Flexibility across geographies and schedules. This role requires presence across your sites and availability when the business needs it.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .