Workforce Management Analyst

Health & Human Services - Agency 25

Statewide, NE

$26.854

JR2026-00029944 Workforce Management Analyst (Open)

The State of Nebraska, Department of Health and Human Services is seeking a Workforce Management Analyst, for the Office of Economic Assistance. The successful candidate will participate in and support a culture where employees are highly motivated, energetic, excited, and enthusiastic working at DHHS. This is an analytical position that will require you to work independently with a high level of attention to detail.

“You have the passion; we have the opportunities – let’s make a difference for Nebraskans!”

• Workforce Management Experience or prior supervisor experience.
• Prior experience with Calabrio, Cisco (Finesse & Jabber), eGain/eGain Analytics, or other similar programs.
• A bonus to the Workforce Management experience would be someone who also has experience in data analysis, business intelligence, capacity planning, IT, forecasting, scheduling, data science, ACD (Automatic Call Distributor), IVR, or other analytical experience.

 

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.