Director, Client Enablement

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• Own and evolve the Client Health Scorecard, ensuring accuracy, consistency, and actionable insights.

• Lead regular Client Health and risk reviews with Client Leadership.

• Identify early warning signals and partner with Client teams to develop proactive mitigation plans.

• Serve as a subject matter expert on RFP strategy, content, and presentations to support client retention.

• Partner with Client Managers on renewal strategies, executive presentations, and value articulation.

• Ensure consistent messaging, differentiation, and alignment with enterprise strategy in all retention efforts.

• Own the Client Awareness Report and related executive-facing insights.

• Ensure leadership has a clear, concise view of client sentiment, risks, opportunities, and engagement trends.

• Partner with Voice-of-Customer, Product, and Operations teams to integrate insights into client strategies.

• Partner with Product Marketing, Operations, and Commercial Strategy to ensure retention messaging reflects current capabilities and roadmap priorities.

• Share best practices, success stories, and lessons learned across the Client organization.

• Standardize renewal and retention processes where appropriate.

• Identify gaps in tools, data, or enablement that impact client outcomes and work cross-functionally to address them.

• Improved client retention and renewal outcomes

• Earlier identification and mitigation of client risk

• Strong RFP win rates and executive feedback

• Increased consistency and confidence in client storytelling

• Experience in client retention, renewals, RFP management, or client success leadership

• Strong executive communication and presentation skills

• Ability to synthesize complex data into compelling narratives

• Collaborative mindset with strong enterprise perspective

• 10 years of relevant work experience

• Bachelor's degree required

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

At Wheels, leaders are expected to model and champion our cultural attributes through their actions:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.