GBTO IT Service Management Specialist

• Promote the adoption and compliance of IT Production Practices & Processes by all GBTO teams in Asia
• Steer the IT production improvement roadmap across each GBTO service platforms
• Ensure alignment with Global IT Production Leads 
• Continuously assess of Production Metrics with SG Group and industry standard KPIs, and re-evaluation of new metrics if needed
• Continuously assess the Production Maturity of Asia application teams while make sure the improvement plan is followed up.
• Contribute to the review and deployment Service Level Management (SLM) framework in Asia.
• Ensure relevant IT production governances are established with the region and with global stakeholders
• Contribute to Central Client Relationship Management (CRM) activities in GBTO IT Asia
• Ensure the IT Production Processes & Policies are adequate to satisfy the need of Asian regulators
• Ensure oversight of Release Gate Keeper function on major release and infra-weekend health checks
• Contribute to IT crisis management for major incidents supporting GBTO
• Continuously improve the steering and reporting with innovative ideas leveraging on process simplification and automation 
• Ensure training and work allocation of dedicated resources in charge of the GBTO IT service delivery practice.
   

• Strong IT Production Background and Application support experience
• Experienced in Steering / Governance of IT Production Processes & Practices
• Strong understanding of trading related Front, Middle & Back Office activities
• Strong Hands-On Experience in Application Development and Support is an advantage
• Strong stakeholder management covering different profiles, from Senior Business stakeholders to technical development community
• Strong Conflict Management & Influencing skill
• Crisis management skill

 Behavioral Skills

• Client - Client focus: I nurture a long-term relationship with the clients/internal partners
• Team Spirit - Synergies: I make developing synergies within the Group a priority
• Team Spirit - Conflict Management: I anticipate conflicts and strive to resolve them fairly and sustainably    
• Innovation - Simplification: I make things & ideas simple
• Responsibility - Courage: I express my convictions and make decisions with courage in line with the Group's strategy
• Commitment - Care: I listen and demonstrate emotional intelligence to engage others
   

Our Culture: 

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information. 

Diversity, Equity & Inclusion (DE&I):

Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision: 

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

Societe Generale is committed to offering an inclusive recruitment experience to all candidates.  If you require any reasonable accommodations of assistance during the recruitment process, please do not hesitate to let our HR staff know.

Department Description

GBTO, IT provides and maintains IT solutions to support the business growth of GBIS. To strengthen our IT Production Governance, we are opening a permanent position based in Hong Kong under the GBTO organization. The successful candidate will join the transversal Risk, Continuity & IT Production (RCP) department's Production and Risk Services Team (PRS) as the IT Service Management Specialist, focusing on the steering of IT Production Processes for GBTO IT.