Hospitality Guest Relations Coordinator

This independent contracting mandate is established to oversee guest experience, operational readiness, and high-touch hospitality delivery across a portfolio of four 5-star short-term rental properties based in Sea Point. Availability: Approximately 4 to 6 hours per week initially, with full availability required across December and January to support peak seasonal turnover. The primary objective of the role is to uphold impeccable 5-star accommodation standards and deliver a seamless guest journey across roughly 20 monthly check-ins (averaging 4 to 5 check-ins per property) through responsive guest communication, proactive on-site preparation, and rapid, detail-focused turnaround management. Contract Term Initial engagement: Approximately 4 to 6 hours per week (with potential to scale based on operational demand) Peak requirement: Full availability required throughout December and January for seasonal volumes Work arrangement: Hybrid (Remote guest coordination combined with essential on-site presence in Sea Point) Schedule: Flexible, driven by booking schedules, arrival times, and same-day property turnover windows Contract type: Independent Contractor Scope of Services 1. Guest Communication & Journey Management The contractor will: Coordinate prompt, professional guest communications before arrival, during the stay, and post-checkout. Guide guests through self-check-in procedures and resolve access or arrival queries in real time. Address in-stay requests and service inquiries swiftly to ensure positive reviews and 5-star guest satisfaction. 2. Property Readiness & 5-Star Presentation The contractor will: Conduct thorough pre-arrival inspections across all four units to verify 5-star readiness and staging standards. Prepare welcome amenities, guest consumables, and interior presentation details. Identify and report maintenance, cosmetic, or inventory issues before guest arrival. 3. Turnover Coordination & Rapid Response The contractor will: Manage smooth, efficient transitions during same-day check-out and check-in windows. Coordinate with cleaning and housekeeping teams to verify completion against strict standards. Provide hands-on assistance across all operational tasks needed to ensure turnaround deadlines are met. 4. Operational Oversight & Quality Assurance The contractor will: Monitor key lockbox mechanisms, smart locks, and property access hardware. Maintain accurate records of inventory, linen supplies, and guest replenishment stock. Implement operational feedback and training guidelines provided by property management. Deliverables The contractor will provide: Weekly Deliverables Check-in and check-out schedule tracker covering all upcoming arrivals across the four properties. Pre-arrival property readiness checklists completed prior to guest access. Weekly summary of guest queries, feedback, and resolved on-site issues. Immediate flagging of any maintenance defects, asset damages, or inventory shortages. Monthly Deliverables Monthly turnaround and operational performance summary across the portfolio (~20 check-ins). Guest satisfaction and review feedback report highlighting trends and recurring issues. Inventory audit and supply replenishment recommendations for consumables and linen. Operational improvement recommendations to streamline turnovers ahead of peak periods. Requirements Required Skills & Experience The contractor should demonstrate: Prior experience in hospitality, guesthouse management, short-term rentals, or luxury accommodation. Residence within the Sea Point or Green Point area to enable rapid on-site response. Own, reliable personal transport for swift transit between properties. Full, non-negotiable availability throughout December and January. Exceptional organizational abilities and strict time management during tight turnaround windows. Strong practical problem-solving skills and a hands-on, proactive attitude. Professional written and spoken English communication skills. Preferred Experience Preference will be given to candidates with: Prior exposure to premium Cape Town Atlantic Seaboard holiday rental standards. Experience managing smart locks, self-check-in tech, or channel management messaging apps. Basic understanding of household maintenance troubleshooting and inventory control. Benefits Part-time (4 to 6 hours per week, with potential to grow).